LiveSession and Zendesk integration
What is Zendesk?
Zendesk is a comprehensive customer service solution. It offers a wide range of features, including a customer support suite, a knowledge base tool, and a live chat module.
How does this integration work?
LiveSession Zendesk integration lets you see the most recent session replays of a user who submitted a ticket.
Before you begin, you’ll need a LiveSession Personal Access Token . Copy the token to your clipboard and then paste it into Zendesk. You will also have to set up user identification.
How can I install this integration?
- Find the LiveSession app in the Zendesk marketplace.
- Click the "Install" button to add our app to your Zendesk account.
- Update LiveSession’s "Personal Access Token" in the manage settings tab.
- Click "Update" to apply changes.
- Be sure that you use the identify API along with the email property.