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\n \n Disclaimer: LiveSession will never sell your, your employees’ or your website visitors’\n personal data to anyone.\n \n
\n\n We’re fully GDPR compliant, which is why the CCPA is a\n natural next step for us. As GDPR is a distinct European regulation, we prepared this short\n guide to CCPA for you:\n
\n\n It’s a law related to processing personal data of a natural person who is a California\n resident, which also covers:\n
\n\n Our services are available to customers from all over the world. Our tool records the user’s\n activity on a website or in an app. This recording is called session replay\n .\n
\n\n As our customer under the CCPA, you are considered as a business, while LiveSession\n is aservice provider. CCPA applies not only to companies doing business in\n California, but also to any other businesses managing and processing personal information of\n California’s citizens.\n
\nWe give you a tool we’re responsible for. You can use it in accordance with the law.
\n\n CCPA applies to any business including any for-profit entity that collects consumers’\n personal data, does business in California, and satisfies at least one of the following\n thresholds:\n
\n\n Please note that everything you’ll read here is not a legal advice. We suggest you contact\n your legal advisor to make sure if you are bound by the CCPA.\n
\n\n A session replay is a reconstruction of the user’s journey on a website or\n within a web application. It consists of mouse and keyboard movements, scrolls, taps, and\n clicks. Watching a session replay feels like sitting next to the user and watching them\n interact with your website.\n
\n\n When you use LiveSession on your website, you allow the service to process user data. There\n are two main ways of processing data, passive and active.\n
\n\n Passive processing is related to session replays stored on Google Cloud. As\n our client, you’re the only person who can access this data.\n
\n\n Active processing involves the data you send us intentionally, such as\n company details, email addresses, and the names of your employees. You need to share this\n information to use our service.\n
\n\n Yes, it’s possible. Here’s how it works:\n
\n\n Passively processed data is anonymous by default. This applies to forms on\n your website, too. If you’d like to identify recorded users, you can do it with our{' '}\n custom properties feature.\n By default, we do not record any inputs that can be potentially sensitive. On the other\n hand, if personal data is included in the static content of your website,{' '}\n \n you need to anonymize it yourself\n \n . Otherwise, it will be recorded.\n
\n\n As the website owner, you decide what kind of information (and for what purposes) you’re\n going to process. Because of that, you might need to get consent from your users. It’s good\n to regulate these terms in your privacy policy and include a link to our privacy policy,\n too. LiveSession provides the session recording tool and protects your privacy. We’re also\n here to help you exercise rights related to personal data.\n
\n\nHere are some of the user rights under the CCPA that you need to consider:
\n\n Please check our Privacy Policy for more information\n about this right, including access to information about your personal data.\n
\n\n The user can ask you to delete their personal data. It’s also known as the right to be\n forgotten. You can erase the user’s data very easily.\n
\n\n If requested, it’s possible to move the user’s personal data to another place. To exercise\n these rights, please get in touch with LiveSession at:{' '}\n https://livesession.io/contact/
The CCPA requires us to\n answer within 45 days. We’ll do our best to reply as soon as possible.\n